How we use your information

This privacy notice tells you what to expect when {Utility Trade} collects personal information. It applies to information we collect about:

  • visitors to our websites.
  • people who use our services, e.g. who subscribe to our newsletter or other forms present on the site.

Visitors to our websites

When someone visits we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting either of our websites ( We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by Utility Trade

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Cookie Name Purpose More information
Google Analytics _utma
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

  1. Who we are and how to contact us

UT & UTP supports businesses and individuals on energy management, procurement, and installing renewable energy generating systems and other related energy efficiency technologies. You can find full details about us at

You can contact us at . Please note that all data about individuals captured will be used and held in accordance with the requirements of the GDPR 2018.

  1. The data we hold about individuals and the purposes for which we hold it

In certain circumstances we hold data about individuals during the course of carrying out our role in the management of contracts and installations. We hold this data to assist us in dealing with your inquiries and requests, handling your disputes, and administering and system performances.

All the data about individuals we hold, such as your name, address, telephone number and email address, has been submitted to us by you by email, telephone, post or online.

We occasionally issue session cookies when strictly necessary for the operation of the website. You can find out more about what cookies are, how to control them and delete them here: .  You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. (Third party services such as Google Maps, Twitter and Facebook may also issue cookies.)

We use Google Analytics, which will issue cookies to help track how visitors use our website, this helps us monitor which pages you find useful and which you do not, and help us provide a better website. These do not hold any personal information. Further information on Google Analytics and Privacy can be found here:  .

UT website may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

  1. The purpose for which we hold data about individuals

All the data we hold about individuals has been provided to us by you. We hold this data in order to deliver the services you have requested from us in one of the ways set out in section (2) above. We do not use your data for any purpose other than that for which you have provided it to us.

UT’s customer relationship (CRM) database contains a register of all clients, whether a company, a sole trader or a limited partnership.

Within UT’s customer relationship (CRM) database we hold data about you if you have told us that you are the Primary Contact including where you are a sole trader. (If you are the Primary Contact and you are also a Director of a registered company, most of your information will already be in the public domain and available at Companies House.)

  1. The rights of individuals about whom we hold data

As an individual about whom we hold data (data subject) you have the right to ask us:

  • whether we are holding any data about you and if so what data we are holding
  • for a copy of any data we are holding about you
  • to rectify any incorrect data we are holding about you
  • to delete the data we are holding about you if you no longer want us to hold it
  • not to use your data other than for the purpose you provided it to us for
  • to change the details of any consent you may have given at any time in writing for us to share your data with a specified third party.

To ask us any of these things you should send an email to We will respond to your email within 14 days of receiving it.

Finally, you have the right to complain to the Information Commissioner’s Office should you have reason to consider that UT/UTP has breached the policy set out in this statement or the regulations which underpin it in any way, here: .

  1. The basis on which we hold and protect data about individuals

We will delete any data we hold about individuals after 5 years unless you request us in writing within that time to continue to hold your data.

The UT website, and CRM database are all protected and have a high level of security. We are committed to ensuring that your data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

  1. How individuals will know if we decide to change this Privacy Policy

Should we decide to change this Privacy Policy statement in any way we will put a notice on our website to inform you of the changes and what their significance could be for you.

The date on which this Privacy Policy statement was adopted is 30 April 2018. There is also a Version Control number at the start of the document so that you can easily trace any amendments which have been made to it and when.


Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 30th April 2018.

How to contact us

Give us a call on 08442 097 393 or email